Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager

What if the only thing standing between you and your next career breakthrough is a lesson you haven’t learned yet? In this milestone episode, I’m reflecting on 100 plus episodes of podcasting and the unexpected career lessons that came with it. This isn’t a highlight reel or a victory lap. It’s the real mindset shifts that changed how I approach hard things, fear, and consistency in my career and with my clients.

I walk you through three lessons that apply just as much to your job search or next promotion as they did to building...

If you have ever walked out of an interview thinking I nailed that and still did not move forward, this episode is your wake up call. Today, I’m breaking down one of the most common reasons qualified CSMs struggle to land offers even when they prepare and practice. Most candidates prep for every interview the exact same way, and it quietly works against them. Recruiters, hiring managers, and cross-functional partners may ask similar questions, but they are listening for very different signals.

In this episode, I walk you through a smarter, more strategic way to prepare ba...

What if the reason you feel stuck in your Customer Success career has nothing to do with your performance and everything to do with the path you’re blindly following?

On today’s episode, I’m unpacking the uncomfortable truth about traditional CS career paths and why doing “the next logical step” can quietly derail your growth, happiness, and earning potential. We’ll talk about why promotions that look good on paper can feel miserable in real life, how following the crowd leads to boring roles and regret, and the simple mindset shift that changes how you make career...

If your customer calls feel stiff, boring, or like both of you are counting down the minutes until it’s over, you’re not imagining it, and it’s costing you more than you think.

That’s why in this episode, I’m breaking down the simple shifts that turn awkward, check-the-box customer calls into conversations your customers actually want to show up to. You’ll learn why leading with the wrong metrics kills trust instantly, how to frame topics in a way that gets customers leaning in instead of zoning out, and the exact conversational tactics top-performi...

What if landing your next big career move comes down to one simple shift in how you approach your job search? Most people treat job hunting like a chaotic scramble — hopping between LinkedIn and job boards whenever they feel like it, but never actually gaining momentum.

That’s why in this episode, I’m breaking down the exact four time blocks you need to turn your job search from overwhelming to unstoppable. I’ll reveal the intentional schedule top job seekers use, why strategic time blocking works (even if you’re exhausted or strapped for time), and how to avo...

What if the only thing standing between you and a job offer you actually want is a strategy you haven’t heard yet? In this episode, I’m breaking down the real story behind how Amy went from a brutal late-stage rejection at MongoDB to signing a $150K base offer, PLUS negotiating an extra 10K just weeks later.

You’ll hear the exact steps she took to rebuild momentum fast, the cold-outreach strategy that had hiring managers responding within 24 hours, the interview storytelling shift that instantly made her stand out from “qualified” candidates, and the pipeline and negotiatio...

What if the fastest way to rebuild your career confidence isn’t another resume update or headline hack, but a game you play at the holiday dinner table? In this quick, punchy episode, I share the deceptively simple activity I first tried with my own family and how it genuinely changed how I see myself and my career.

Instead of diving into another round of job searching advice, I break down the power of this crowdsourced strengths game and why hearing the real, non-sarcastic things your loved ones admire about you hits differently (especially when you’re feel...

AI isn’t here to replace you—unless you let it. What if you could flip the script and use AI to become the most valuable Customer Success Manager in the room, no matter what your company throws at you (or doesn’t)?

In this episode, I reveal the two high-impact ways CSMs are actually leveraging AI to stand out—one that repositions you as a trusted consultant to your customers and another that instantly fills the coaching and feedback void you’ve been frustrated about for years. Forget about asking ChatGPT to write your follow-up emails. This goes...

Think your LinkedIn profile is working hard to get you noticed by recruiters? Think again. Most job seekers (yes, even experienced CSMs) are practically invisible and it has nothing to do with the job market, your background, or even your Customer Success resume.

In this episode, I break down the six silent LinkedIn mistakes that are killing your visibility and sabotaging your chances of landing the roles you actually want in Customer Success. I’ll pull back the curtain on what recruiters really see when they search for candidates, and I’ll reveal the rapid-fire profile fixes that...

What if the only thing holding back your Customer Success career is a resume that’s getting ignored even though you KNOW you bring the results, experience, and drive?

In this episode, I share the real story of Maya, a seasoned Customer Success Manager (CSM) with a killer track record who was stuck applying into the void. She thought her Customer Success resume was fine... until we tore it apart and rebuilt it, turning walls of blah text into sharp, specific highlights that proved her impact in seconds.

I’ll walk you through the exact five...

Have you ever nailed every job interview question but still walked away with nothing but a “thanks, but no thanks”? You’re probably blending in without even realizing it. In this episode, I’m revealing the real reason great Customer Success candidates keep getting passed over. And it’s not your experience, it’s that your stories sound like everyone else’s.

That’s why in this episode, I’ll show you how to find your superpowers—the unique things you do so naturally you don’t even see them—and how to weave them into your Customer Success Intervi...

Ever feel like your career is stalled because you’re waiting for someone to notice all your hard work? Honestly? That “wait and hope” strategy is costing you months (if not years) on the path to your next promotion.

That’s why I’m breaking down the exact step-by-step strategy I use with my coaching clients to reverse engineer their career growth and land promotions in record time. You’ll discover the simple four-part framework that helped one client jump two levels in just eight months, why most people approach career advancement totally backwards, and how to identify the...

Ever find yourself making it to the final round interview, only to get that dreaded rejection again and again with zero real feedback? I see it all the time, and that’s why in this episode, I’m breaking down exactly why it happens, straight from a real client success story.

Meet “Sarah”, ten years deep in Customer Success, landing interviews left and right (we’re talking big-name companies), but somehow never sealing the deal. Her problem wasn’t her skills or her track record. It was three simple mistakes—stuff almost no employer will ever point out, but absol...

Ever been told to just “wait until after the holidays” before you get serious about your job search? That advice drives me up the wall, and in this episode, I’m breaking down why October is actually the secret launchpad for your next Customer Success job. While everyone else is slowing down, I’ll show you how to get ahead with the same three-part strategy my clients use to land offers while the competition is snoozing.

I’ll walk you through what makes Q4 a shockingly good time to get hired, how to audit your job search so you’re...

Think company research has to take hours? Think again. Most job seekers either fall down endless rabbit holes or show up unprepared and it's costing them interviews, offers, and even salary.

That’s why in this episode, I bring in Olivia, our Director of Customer Success, to reveal the game-changing strategy for researching any company in just 15 minutes. We’ll show you exactly what to look for (and what to skip), how to use resources like G2 reviews and SEC filings to your advantage, and the way smart research can even boost your compensation—all with real client...

Ever feel like product, sales, or engineering just doesn’t get you, or worse, ignores your most urgent requests? Here’s the uncomfortable truth—being amazing with customers isn’t enough to get you promoted (or even layoff-proof) in Customer Success anymore.

In this episode, I share a powerful, never-talked-about strategy that unlocks rapid career growth for CSMs by making you the secret weapon every department wants on their team. We’ll unpack the missing piece of cross-functional collaboration, share the three-step process top CSMs use to become indispensable, and get super tactical about how to make product, s...

What if everything you thought you knew about landing your dream job was wrong? Imagine going from total job-search exhaustion and crickets in your inbox to signing your ideal offer at Salesforce in just six weeks.

In this episode, I reveal exactly how my client “Mallory” ditched the grind of endless applications and rejections, and instead used three counterintuitive strategies to break through without obsessing over her resume or doing endless mock interviews.

I’ll share the step-by-step system that turned her unique background into a superpower, how we reframed her approach to stand out, and th...

What if I told you the #1 thing sabotaging your Customer Success interviews isn’t your experience, your skills, or even your nerves... but overthinking before you ever walk in the door? If prepping for interviews sends you spinning into self-doubt and second-guessing every possible question, this episode is the one you can’t afford to skip.

I’m sitting down with Zach, our all-star CS coach and talent acquisition pro, to dissect exactly why overpreparing leaves you sounding disorganized and less confident (and how hiring managers pick up on it instantly). We’ll crack open the mindset shift yo...

Think Customer Success networking is just about DMing recruiters or chatting up random CSMs on LinkedIn? That’s the biggest myth killing your job search right now. Today, I’m sharing the real reason you’re not landing interviews—and it’s not what you think.

In this episode, I break down exactly why generic networking is a waste of your energy, and reveal a smarter, data-backed approach that gets you noticed by the people who actually make hiring decisions.

You’ll get the inside scoop on who to target, when to reach out, and precisely wh...

What if the only thing between you and your next Customer Success role is a smarter job search strategy?

In this episode, I sit down with Howard, who went from layoff (with a baby on the way!) to landing his dream job at Zoom in just eight weeks, and in the toughest market we’ve ever seen. He’s sharing the raw truth about what actually works, how to get recruiters to notice you, the difference strategic coaching makes, and the resume and interview secrets that put you at the top of the pile—even with hundreds of com...

Think your interview skills are top-notch but still walking away empty-handed? You might be leaving points (and offers) on the table…without even knowing it.

In this episode, I’m pulling back the curtain on the real way interviewers score your answers and why vague talk tracks are quietly wrecking your chances. We’ll dive into the truth about the interview scorecard system, run through real-life answer transformations (from bland to “Hire them now!”), and I’ll reveal the tiny shifts that separate “meh” candidates from absolute standouts in today’s hyper-competitive Customer Success market.

You’ll walk away k...

What if your KPIs are hiding your true impact and that’s why you’re not getting promoted? Most CSMs are tracking what leadership asks and missing the real proof that moves careers forward. If your best work is going unnoticed, you’re not alone.

That’s why in this episode, I reveal the three high-impact metrics I personally used to score raise after raise (including how I built a 200k IC role from scratch), the “invisible work” you should start logging today, and how to create your own bulletproof folder of receipts for interviews, promotions, and layoff prote...

Are you sick of making it to the final interview round, only to watch the offer slip away at the last moment? What if the thing holding you back isn’t your experience, your resume, or even your skills…but just three tiny tweaks to your interview game?

In this episode, I break down the exact changes my client made to go from getting ghosted after interviews to locking in two final rounds and a six-figure Customer Success offer (with a 35% raise!) in just a few weeks.

You’ll hear the interview mistakes almost everyone makes...

Ever nailed your elevator pitch only to get ghosted after the first interview? Here’s the hard truth, “Tell me about yourself” isn’t a trick question, but it’s tripping up even the most seasoned Customer Success pros.

In today’s episode, I’m exposing the five most common (yet completely fixable) mistakes that are sabotaging your first impression and keeping your dream CS role just out of reach.

You’ll learn why memorizing your pitch could be your downfall, how to avoid oversharing your life story, and the secret to using job description keywords to get...

Sick of pouring your heart into job applications only to get ghosted, again and again? Here’s the truth, cold outreach can actually land you more interviews (double, in fact), but only if you ditch the generic and learn to message like a pro. Most people are doing it all wrong and sabotaging their shot at the job before they even get a reply.

Today, I’m tearing the lid off my private vault of cold outreach secrets. I’m revealing the 5 real-life messaging strategies that got my clients interviews at top companies, across multiple industries.

You’...

Think your LinkedIn is working for you? Think again. If you’re still treating your profile like a digital resume, posting because you think you “should,” or stressing about building a “personal brand” (cringe)—you’re leaving job opportunities on the table.

In this episode, I break down the most common LinkedIn myths keeping talented Customer Success job seekers invisible in 2025. Forget everything you’ve heard about content creation or copy-pasting your resume. Instead, I’ll reveal what hiring managers actually look for, why keywords matter more than ever, and the simple shifts that can turn your LinkedIn into an i...

Think you need a “perfect” Customer Success resume to land a $120k role? Think again. Two of my clients just scored these coveted jobs. One after a two-year gap, the other coming from, wait for it, a winery. And neither had what most would call a flawless background.

In this episode, I break down exactly what got them hired. You’ll hear how they showcased serious revenue impact and built scalable solutions that hiring managers desperately need right now.

Plus, I’ll share the actionable four-step game plan you can swipe, regardless of gaps or zig-zagg...

Are your customers ghosting your QBR invites? Let’s be real… every CSM has faced the dreaded silence or worse, the wrong people showing up. But here’s the ugly truth leadership never told you. It’s not your QBR’s timing, your agenda, or your follow-ups. It’s that your meetings are about you, not your customer.

In this episode, I break down the single biggest mistake 99% of CSMs make with their QBRs and hand you my simple 3-step framework to flip the script—from ignored invites to strategic sessions your customers actually want to attend. We’ll dig into...

What if I told you the secret to being a proactive CSM has nothing to do with having more time?

In this episode, I’m walking you through the exact 6-step framework I use with my coaching clients to help them get out of reactive chaos and into strategic, high-impact action—no matter how overwhelming their workload is. You’ll hear how one CSM managing 500+ accounts went from “I don’t even know where to start” to “wait… this is actually doable” in just one coaching call. And yes, I’m sharing the exact steps we used.

If you’re tired...

What if the future of Customer Success looks a lot more like sales, and that's exactly what your career needs? Most CSMs are missing out on huge levers for impact, influence and growth because they’re ignoring proven sales tactics that actually work.

In this episode, Sean O’Leary and I rip the lid off conventional CS wisdom and expose the game-changing sales mindsets, sales tactics and habits you’re not using… but should be. We unpack why your outreach gets ghosted, how to finally master your calendar chaos and the secret to gaining instant credibility with leadersh...

Want to know exactly what it takes to crack $150K+ in Customer Success this year? Spoiler: It’s not a straight climb up the CSM ladder. Most high earners don’t even have the "perfect" resume you’d expect.

Inside this episode, I deconstruct the real, actionable strategies from ten clients who recently landed six-figure CS roles. You’ll discover the resume keywords, career moves, and day-to-day behaviors that got them hired and the surprising patterns that break all the so-called “rules” of CS career growth.

Curious how your experience stacks up? Wondering what one move could u...

You’re rewriting your resume, applying nonstop, doing everything right and still getting ghosted. Sound familiar? In this episode, I sit down with four job seekers who were stuck in the same burnout cycle… until one shift flipped everything.

They went from overwhelmed and radio silence to inboxes full of interviews, and it wasn’t because they worked harder. We break down the exact outreach, mindset, and resume tweaks that turned the tide (even after months of rejection). If you’re ready to stop spinning and start getting noticed, this might be the episode that finally changes your job...

If you’ve been mass applying to jobs, tweaking your resume nonstop and still hearing crickets, this episode is your reality check. Those tactics just aren’t cutting it in 2025.

But here’s the good news: I’m breaking down the three strategic pivots that are helping my clients land real interviews at companies they’re actually excited about. Think smarter resumes, LinkedIn profiles that attract (not just show up) and outreach strategies that make you impossible to ignore.

You’ll hear how our client went from 400 applications and zero responses to booking two interviews in one week...

You’ve been told to obsess over resume keywords, send out dozens of applications each week, and reach out to recruiters after every single job posted. But what if I told you those classic job search “secrets” are actually tanking your chances of getting hired in Customer Success?

In this episode, I’m diving into the job search advice that’s actively sabotaging your career growth and breaking down what’s TRULY working in the CS job market right now (according to hundreds of recruiters and hiring managers I’ve interviewed).

Here’s the deal… the hiring landsca...

Are you feeling stuck or frustrated with your job search? You’re not alone, and it’s not your fault. If your CS job hunting experience feels like you're tossing applications into a black hole, this episode is your wake-up call.

The truth is, it’s not your lack of experience, a career gap, or missing KPIs that’s keeping you stuck. The job market has done a complete 180 since pre-2020, and the old playbook is officially dead.

In this episode, I’m breaking down exactly how and why the market shifted, why you might be questio...

If your customer check-ins feel awkward and your QBRs are just you talking at a screen of blank stares, this episode is your tactical reset. I’m sharing the five power questions top CSMs use to turn flat convos into high-impact, expansion-driving moments without needing deep product knowledge or extra prep.

These aren’t theoretical frameworks. They’re practical, repeatable questions you can use today to build trust, build authority with customers, and uncover what actually matters to them.

One of these questions helped a CSM reignite a stalled deal and close a six-figure expansion just b...

Ever wonder why your resume keeps getting ghosted, even when your experience checks every box? After combing through 11 before-and-after resumes from job seekers who actually landed CS roles, I uncovered six patterns that turned their apps from invisible to irresistible. And spoiler: it’s not what those cookie-cutter career blogs are telling you.

In this episode, I walk you through the exact framework we used with these clients, including the exact resume rewrites that worked, what we changed, why it worked, and how you can apply it today. If you’re ready to stop guessing and finally get...

Ever find yourself thinking, “There’s gotta be a better way to do this”? If you’re the CSM who’s constantly rebuilding broken processes in your head, secretly obsessed with structure and scale, and lowkey bored of the same playbooks, this episode is your permission slip to explore CS Ops.

In this episode, I’m chatting with Justin, who went from traditional CSM to building CS Ops teams at IBM and transforming them at VMware. We break down what CS Ops actually is, why it’s way more strategic than people realize, why companies are hunting for strategic...

Being a standout CSM today isn’t about working harder… it’s about working smarter. And if you’re not already using AI to do that, you’re missing a massive opportunity to save time, impress leadership, and build deeper customer relationships.

In this episode, I’m sharing four creative ways you can leverage AI that have completely changed the game. From building thought leadership content, to optimizing your schedule, to making sense of messy data. If you’ve been curious about how to bring AI into your workflow and make your job a whole lot easier, this one’s you...

Job boards might seem simple. You scroll, you apply, you wait. But behind the scenes? There’s a whole hidden system at play that most job seekers never see. And if you knew how it really worked, you’d job hunt completely differently.

In this episode, I’m sitting down with Olivia, our Director of Customer Success and a the go-to hiring insider who’s been behind the curtain at Indeed and Data People. She’s breaking down what actually happens to your application, whether ‘Easy Apply’ is helping or hurting you, and how to work with the system ins...

Ever walked out of an interview wondering, “Did I ask the right questions?” “Did I get all the information I really needed?” Let’s make sure you never feel that way again.

In this episode, I’m giving you ten power questions that’ll help you stand out, impress hiring managers, and get the real intel you need to make smart career moves.

We’re ditching the generic “What are the next steps?” and replacing it with strategic, credibility-boosting questions that show you’re thinking ahead. Want to know how leadership really operates? How does the company support it...

Ever walked out of an interview thinking, Did I sound too stiff? Was I awkward? Why didn’t I click with the interviewer?

Interviews aren’t just about saying the right things. They’re about connection. If you’re so focused on being “perfect” that you forget to sound like yourself, you might be holding yourself back.

In this episode, I’m sharing seven actionable tips to help you sound more natural, build rapport, and actually connect with your interviewer. By the end, you’ll know exactly how to turn an interview into a real conversation and...

Ever walked into a new job thinking it was the one, only to realize you just stepped into a nightmare? Let’s make sure that NEVER happens to you.

In this episode, I’m breaking down seven major red flags you cannot ignore when searching for your dream Customer Success role so you don’t end up in a job that makes you miserable.

I’m joined by Bri, one of our amazing coaches inside Carly Agar Training, who’s deep in her own CS job search, and together, we’re unpacking these red flags with real-wo...

If there is one certainty in your customer success career, it is this: things will change. Whether it's new initiatives, restructuring, or evolving processes, staying ahead is non-negotiable.

In this episode, I am breaking down exactly how to handle the constant change that comes with being a CSM. Think of this episode as your tactical guide to staying ahead.

If change has you overwhelmed and you feel like it never stops, this episode is for you. Tune in for practical strategies on how to effectively manage and adapt to change in your CSM role.

Do you think the only way to advance your customer success career is through job-hopping? It’s time to rethink that approach because I'm going to show you how to make a strategic internal career move.

In this episode, I'm breaking down exactly how to create your dream role without even leaving your company. I’ll share my personal blueprint – the exact steps I took to make this internal career move successful. I’ll break it down simply, so whether you’ve been considering this move or it’s a new idea for you now, you’ll have a clear r...

Are you unintentionally blocking your own path to opportunities like promotions, transitioning to different teams, managing larger accounts, engaging in cross-functional projects, or securing a raise? If you're not progressing in your customer success career as you'd hoped, the answer might be yes.

In this episode, I'll explain how you could be unintentionally stalling your customer success career growth. I'll debunk the four biggest myths that keep CSMs stuck, guide you through a quick self-assessment to identify these mistakes and show you exactly how to correct them.

Whether you are currently eyeing your next promotion...

Would you believe that a single 30-minute coaching session could lead to a $215K job offer? That's precisely what happened to one of our recent clients, and I'm thrilled to unpack this incredible story for you.

In this episode, I'm taking you behind the scenes to reveal how one coaching session transformed my client’s approach to interviewing and led her to a $215,000 job offer, all by refining the way she shared her stories.

Tune in to discover exactly how she shifted from struggling with job-seeking to feeling extreme confidence in just thirty minutes.

...

Are you ready to impress at your next CSM interview presentation? If you haven’t listened to part one, I recommend you go back and listen to that one first, but in this part 2, I am letting you in on six sneaky things you can do in your next CSM interview presentation to wildly impress the hiring team and get that offer.

Tune in to learn how to master your content delivery, engage your audience, show professionalism, and more as you prepare to make a lasting impact.

There's so much valuable insight to gain, so tu...

Do you dread the thought of a CS interview presentation? People love to hate these, but not me! That’s why, in part one of this two-part series, I am diving into how to nail your CS interview presentations.

I’ll share everything I have learnt from my experience as a hiring manager and a coach who has helped over 800 aspiring professionals. I’ll break down the three most common types of presentations and shed light on the first four critical assessment criteria.

Tune in for practical tips and strategies that can give you a compet...

Are you ready to make a bigger impact at your customer success job this year? Whether you're new to the role or a seasoned CSM looking for new ways to shine, this episode is packed with actionable strategies that will help you stand out.

In this episode, I share nine super easy, time-efficient tips to elevate your performance and drive significant value for your company. I will break down each strategy into simple steps you can start implementing today.

If you're eager to be recognized, secure promotions, or simply become a better CSM, this episode...

Have you been toying with the idea of looking for a new CS job? This conversation has been coming up a lot lately, so I wanted to share with you when you know it is time to look for a new CS job.

In this episode, I’ll dive into the common signs that indicate it might be time for a change. From the emotional trap of guilt to the frustrations of broken promises and toxic leadership, I’ll lay out the red flags that signal when it’s time to start looking for new opportunities.

If t...

Are you waiting for the CS job market to cool down before you start your job search? We know that 2024 was bananas for CS job seekers, but folks, I have news for you: it is not going to slow down.

In this episode, I will dive into why traditional job search methods won’t cut it anymore and what you need to do to adapt to this new norm. I’ll share with you eight tangible things that you can apply to your job search to make it worth your while.

Don’t let the compet...

How do you get really good at talking about value with customers? While this topic is a little bit outside my usual content, it is a question I was recently asked, so I’m going to dive into how top CSMs nail customer value.

In this episode, I'm giving you a masterclass on how to keep customers engaged and uncover what they really care about. I’ll let you in on the three critical skills every CSM needs and how to use them.

These skills are things that you can keep improving no matter what leve...

Are you struggling to stand out in your interviews? Wonder what it truly means to sell yourself as the best candidate for the role? Then you cannot afford to miss this episode!

In part two of our two-part series, I pick up where we left off in part one and dive deeper into my five rules for selling yourself. I’ll share why you need to "don't imply it, say it," how to showcase your skills by saying it with conviction and how to use questions to fill the gaps.

Tune in to transform the wa...

Are you constantly applying for jobs but can't seem to get your foot in the door? Are you struggling to make it pass that crucial interview stage? Don't miss this episode where we crack the code on how to SELL yourself as the best candidate for any job!

In part one of this two-part series, I'll guide you through the art of self-promotion in job interviews, focusing on the powerhouse strategy of using "I" instead of "we". Learn from real-life examples as I step you through the first two of my five rules for selling yourself.

Everyone knows that moment in an interview when things are going smoothly, and suddenly, the interviewer asks about something you’re less confident about. Should you bend the truth, or stick to honesty?

In this episode, I'm sharing a straightforward framework that will help you handle these challenging moments with both confidence and integrity. I’ll guide you through how to respond to tough questions and provide practical examples of how to apply these strategies in your interviews.

If you’re ready to ace your next interview and tackle any difficult questions that come your way, t...

Have you tried every trick in the book when it comes to Customer Success resume writing? From outsourcing to trying out every ‘new method’ that is being taught on the internet, and you still aren’t seeing success. Well, folks, I am about to make it a whole lot easier for you.

In this episode, I'm pulling back the curtain to show you exactly how we craft resumes for our coaching clients—resumes that not only land them interviews but also job offers, typically within 2 to 3 months.

If you're ready to discover what really works in Custo...

As the holiday season kicks in and you are starting to wind down, should you do the same to your Customer Success job search? If you want to stay ahead of the competition and ensure you're top-of-mind for those early 2025 job openings, then you can not slow down.

In this episode, I will tell you exactly how not to let the holidays slow down your job search, and, instead, actually use it to your advantage to speed up your job search. I’ll also share exactly what I would do in December if I were currently job hu...

Are your actions inadvertently holding back your Customer Success career? While I usually share ways for you to grow your career, this episode takes a different turn as I highlight potential career killers.

I am going to reveal three silent threats that could be sabotaging your career growth without you even realizing it. You’ll learn about actionable steps for professional development and hear real-life stories that demonstrate the importance of self-advocacy and networking.

Tune in to ensure your Customer Success career continues to thrive, not just survive.

🤩 Stand out and get interviews in to...

Do you have what it takes to impress Customer Success hiring managers heading into 2025? We certainly have the information for you, and it has come straight from the mouths of current hiring managers.

In this second episode of our two-part series, we cover five more key findings from our interviews with current Customer Success hiring managers, including some surprising insights about AI, that will put you ahead of the competition in your job search.

If you haven’t listened to part one yet, I highly recommend you do, and then tune in to arm yourself wi...

What are Customer Success hiring managers looking for in candidates in 2025? The best way to find out is by asking them directly, and that's exactly what we've done.

In part one of this two-part series, I share five major findings directly from Customer Success hiring managers across various industries. We’ll discuss the evolving partnership between hiring managers and talent acquisition teams, changes in the resume review process, and the growing importance of job descriptions. I'll also provide practical tips on how you can use these insights to your advantage.

Tune in to uncover the se...

Is it ok to use AI in your job search? While the thought of being able to get AI to write your resume and cover letter may seem tempting, you will want to listen to these insights first!

I'll be covering the four do's and don'ts of using AI in your job search for customer success roles, drawing insights from recent interviews with hiring managers and my own hiring experiences. We'll explore how AI can help with ideation and optimization, ensuring it supports rather than replaces your own efforts and creativity.

If you want to...

Are you about to lose your mind with your job search? If you have been feeling like you are reaching job search burnout, then I have the tips for you!

I am sharing seven quick tips that you can implement into your job search so that you can keep your sanity as much as possible and prevent yourself from burning out. From setting small, achievable goals to incorporating "clean rest," these tips will equip you with the tools needed to sustain a healthy and productive job hunt.

So whether you're searching right now or plan...

Have you relied solely on your ability to do your job well to get you noticed by leadership? When it comes to standing out, this just isn’t enough, so in this episode, I will walk you through how to go from invisible to indispensable.

I'm giving you three easy strategies to impress your leadership team and change the trajectory of your career for the better. I will show you how these simple strategies, like participating in meetings and presenting valuable customer insights to leadership, can lead to substantial career growth.

Don't miss out on th...

Are you feeling stuck in a certain sector in your CS career? If you are ready to grow your Customer Success Manager career in a different industry, I will show you how.

I am sharing with you five game-changing strategies that can help you make a successful industry switch. From leveraging even the smallest relevant experiences to crafting a foolproof plan for getting up to speed, these actionable tips can open doors to new opportunities.

So, if you are ready to bring the joy back into your career with an industry change, this is the...

Are you thinking about joining one of our coaching programs? First off, great choice! But you might wonder, with all the options available, why choose us?

In this episode, I'll explain why our program is considered the gold standard in Customer Success coaching. You'll get insights into the expertise that my team and I bring to the table, including our unique processes and why our approach is special and considered the best. We'll discuss our personalized, human-centered resume-writing techniques, the diverse expertise of our recruitment specialists, and the integrity-driven values that differentiate us in the coaching industry.<...

If you are ready to propel your Customer Success Manager career, you would know that data is the key. But what do you do if you feel held back regarding metrics, data, and numbers based on what your company shares with you? Then I’ve got you covered.

In this episode, I'm breaking down exactly what data points and metrics you should be tracking to grow your career in Customer Success. Whether you have to DIY it or you have access to the data, I’ll share the data that hiring managers want to hear.

If y...

The way you're talking about driving customer adoption isn’t what hiring managers or Customer Success leaders—who hold the keys to your promotion—want to hear. This is a common issue I see multiple times a week, and in this episode, I’ll show you exactly what you should be doing instead.

We’ll dive into the often-overlooked strategies behind successful customer adoption, highlighting the career-killing mistakes many CSMs make. I’ll also share five key tactics that are guaranteed to impress hiring managers and elevate your career.

This episode is packed with valuable, actionable i...

Have you nailed your elevator pitch? What if I told you that if you can recite your pitch in your sleep, you have a huge problem?

In this episode, I'll explain why it’s crucial to wave goodbye to generic elevator pitches. I’ll reveal the five most common mistakes that I commonly see and provide actionable strategies to elevate your pitch to the next level.

Whether you're actively job hunting or simply want to be prepared for future opportunities, this episode will equip you with the skills to make your elevator pitch truly stand out...

What does it take to earn $150K in Customer Success right now? I am so excited to share this episode with you as I am sharing exactly what ten of our clients had on their resumes to land $150K job roles.

In this episode, we're diving deep into the key strategies and metrics that distinguish high earners, from upsell expansion and churn prevention to leveraging customer satisfaction and product adoption.

If you are ready to join the ranks of the high earners in Customer Success, this is the episode for you.

🤩 Stand out and...

Is it really possible to become layoff-proof? While no job can guarantee complete security, this episode offers actionable steps to help you become indispensable, even in today’s volatile market.

We’ll explore strategies you can implement immediately to minimize your chances of being laid off. I’ll also provide tips on how to prepare for the possibility of a layoff, ensuring you’re in the best possible position to start your next job search.

If you’re looking for ways to protect your career, particularly in this volatile market, this episode is for you!

🤩 Sta...

Are you feeling lost in your customer success career? Do you look around and see everyone else with clear direction while you're unsure of your next step? I've been there too. That's why, in this episode, I will explore the customer success career paths you should know about.

I’ll break down four exciting customer success career paths to help you navigate a competitive job market. Whether it's specializing in specific segments of the customer journey, focusing on customer success operations, enablement, or marketing, I’ll provide actionable insights and tips to help you carve out your nich...

Do you want to leave your next job interview with a lasting impression? Well then, it’s time to stop asking the same boring questions that everyone else asks, and in this episode, I am going to show you how.

I’ll share a simple yet powerful trick to transform how you approach the closing questions. This will help you stand out from the competition, gather essential intel for future rounds, and showcase your qualifications.

There's so much valuable content packed into this episode, and these tips could be your ticket to standing out and secu...

Are you struggling with job search rejection? Feeling demotivated and exhausted from the constant "no's”? Then this episode is an absolute must-listen!

In this episode, I'll be revealing my top 6 tips for dealing with rejection in your job search. From gamifying rejection to acting like a scientist, I'll share practical strategies to help you stay resilient and maintain your confidence in this competitive job market.

Discover how to embrace rejection as part of your journey and learn effective ways to rebuild and bolster your mindset. Tune in to get all the tools you need to na...

Are you ready to expedite your path to promotion and take control of your career growth? Have you ever wondered how to effectively self-advocate at work without feeling like you're bragging? Then this episode is an absolute must-listen for you!

I am going to walk you through the critical habit of self-advocacy and provide four actionable strategies to help you navigate your path to promotion. From leveraging one-on-one meetings to setting self-advocacy challenges, I will guide you in taking proactive steps to get noticed and advance in your career.

So, tune in and start building...

Are you ready to negotiate a salary that truly reflects your worth? We’re diving into part two of our audience Q&A, focusing on successful salary negotiations for your next job offer.

I’ll share eight real-life success stories to provide you with the tools you need to secure the best job offer possible. Expect actionable advice on negotiating everything from your base salary and benefits to securing merit increases and adapting compensation structures in startup roles.

Join us as we explore effective negotiation tactics and inspiring client stories that will not only advance your...

Is there something holding you back when it comes to negotiating salary? My LinkedIn messages have been filled with questions about this, so in this episode, I am answering all your burning questions.

I’m sharing practical tips and strategies to help you confidently advocate for what you deserve. From the perfect timing to how to frame your requests, let's turn this daunting task into a collaborative conversation with your employer.

There is so much valuable information packed into this episode, so tune in to transform how you approach salary negotiations and take charge of yo...

Do you have your eye on a promotion to mid-market or Enterprise Customer Success? If the answer is yes, then this episode is your go-to guide on the key skills you should be prioritizing that Hiring Managers value most!

I’m diving into four essential things that can set you apart and accelerate your path to promotion. From mastering strategic account planning to leveraging champions and driving change management, these are the tips you need to elevate your career.

Whether you're aiming for a promotion now or in the future, this advice could be the ga...

Does the thought of a behavioral interview make you uneasy? If you are feeling intimidated by the thought of behavioral interviews, then this is the episode for you!

I am breaking down a step-by-step guide to mastering behavioral interview preparation. From stripping job descriptions of filler words to creating a tailored template for documenting your past experiences, I am sharing actionable tips that will leave you feeling overprepared and ready to tackle any interview question.

Tune in to master the proven method I teach my clients, a strategy that has helped them receive job offers...

Are you frustrated by all the conflicting information about what the heck to do with your customer success resume, or you're about ready to take your resume, and throw it in the fire? Then, you are going to want to tune into this episode.

I'm debunking common myths that could be holding your resume back and offering actionable strategies to make it stand out. From understanding the real impact of job gaps to effectively quantifying your experience, these insights can boost your chances of landing an interview.

There is so much to unpack in this...

Are you feeling less than optimistic about your current Customer Success job search? Whether you can’t land an interview or have trouble sealing the deal, this is a must-listen.

In this episode, I’m breaking down the five most common issues I see holding job seekers back and how to fix them. From conquering interview fears to mastering the art of selling yourself, I will provide you with actionable tips and in-depth insights to help you finally land that dream job.

If you've ever felt stuck in your job search or struggled with confidence, this...

Let’s face it: no one wants to end up in a ‘bad fit’ role. And while it might seem unavoidable, I'm here to give you the best possible chance to avoid this situation.

In part two of this series, we’re diving into the art of asking the right questions during job interviews to dodge those bad-fit roles. Discover actionable strategies on how to assess management style, tools, data availability, and unique industry challenges, ensuring you make the best career move possible.

There’s so much to uncover in this episode, so tune in as we equi...

No one enters a new role expecting it to be a 'bad fit,' yet it sometimes happens. Fortunately, there are proactive steps you can take to avoid this. In this episode, I'll discuss the seven critical aspects you should evaluate before accepting a job offer.

I’ll dive into the significance of your future manager, the potential for upward mobility, and the tools you'll need to succeed, laying a solid foundation to help you sidestep common pitfalls in your job search.

There's so much valuable information to absorb, so tune in as I take yo...

If you had to be completely honest about your work productivity, would you (or your manager) be happy with the answer? I have been there, and that’s why I am sharing with you a simple yet powerful hack that can transform your work life for the better.

I’ll share how I went from battling concentration issues and negative mindsets to discovering a productivity hack that revolutionized my approach to work. I only wish I had discovered this sooner.

So tune in, this episode is a must-listen for anyone looking to enhance their work qual...

Do you dread the thought of networking? Or maybe you feel like you're spinning your wheels and getting nowhere with your networking efforts. Well, it’s time to bite the bullet and learn how to network in today’s competitive job market.

In this episode, I break down the key signs that your networking strategy needs a tune-up, share the biggest mistakes to avoid, and outline actionable steps to make you stand out in a crowded job market.

So tune in to upgrade your networking game, and remember, you don't have to enjoy it in orde...

Are you struggling to stand out in your interviews? Wonder what it truly means to sell yourself as the best candidate for the role? Then you cannot afford to miss this episode!

In part two of our two-part series, I pick up where we left off in part one and dive deeper into my five rules for selling yourself. I’ll share why you need to "don't imply it, say it," how to showcase your skills by saying it with conviction and how to use questions to fill the gaps.

Tune in to transform the wa...

Are you constantly applying for jobs but can't seem to get your foot in the door? Are you struggling to make it pass that crucial interview stage? Don't miss this episode where we crack the code on how to SELL yourself as the best candidate for any job!

In part one of this two-part series, I'll guide you through the art of self-promotion in job interviews, focusing on the powerhouse strategy of using "I" instead of "we". Learn from real-life examples as I step you through the first two of my five rules for selling yourself.

Are you ready to find the right mentor or coach? Hold off on hiring just anyone until you've listened to the second part of our two-part series. In this episode, I outline the six steps I recommend for choosing the best coach or mentor for your specific goals.

We'll dive into evaluating potential mentors or coaches, understanding the return on investment, and making informed decisions that enhance both your professional and personal growth. Packed with actionable tips, this episode will help you avoid the common mistakes I made. So tune in and get ready to elevate your...

Are you ready to take the next big step in your career? Have you been considering getting a coach or a mentor but just not sure if it is the right move for you? Then this episode is an absolute must-listen for you!

In part one of this two-part series, I’m going to delve into the world of career success and uncover how finding the right coach or mentor can be a game-changer in your professional journey. From knowing what kind of help you need to how to find the right person, let me help you de...

Is your job search feeling like a full-time job? It doesn’t have to feel this way! Whether you have five hours a week or one hour a week, I am sharing actionable tips to get the most out of your job search.

In this episode, I will teach you how to avoid burnout as a customer success job seeker. From managing your time more efficiently to strategically planning your job search activities, I will cover it all. So remember, the key to landing that dream role isn’t about the hours you pour in—it’s about th...

Is your resume lacking in numbers? You know that you need to quantify your achievements but are left scratching your head about how to do this. I totally get it! In today’s episode, I will teach you how to make your work experience resonate more powerfully with recruiters.

I’ll discuss how to turn your impact—whether direct, across teams, or business-wide—into measurable metrics. With a focus on digging up specific numbers, I'll show you how to illustrate your success stories and boost your resume's effectiveness.

This episode is basically an entire cheat sheet to...

Have you been relying on memorizing responses for every possible interview question? Well, I am here to break it to you, treating your next job interview like a test that can be studied for is why you are not seeing the results you want. And in this episode, I will share with you something I have never included in my free content: the interview technique that will make you stand out.

I am going to break down the art of tailoring your responses to suit the unique needs of your interviewer and guide you through crafting responses...

Are you ready to make more money in your Customer Success career? Talking about money doesn’t need to make you uncomfortable. I am here to arm you with my top 8 tips that will, over time, get you closer to your financial goals as they relate to your career.

From staying consistent in your path to finding your niche and aligning with leadership's vision, I am sharing actionable strategies that will help you make more money in your career. So tune in and get the guidance you need to start talking about money and hitting your goals!

How do you make a splash when starting a new role and plant the seeds for future growth? Landing the position is one thing, but laying the foundations for future growth can often be a missed opportunity. In this episode, I am going to let you in on how you can make a good first impression.

Inspired by a recent conversation with a client, I will discuss three things you can do as a new team member to make a good first impression and start contributing right away. Tune in to gain valuable tips for shaping your...

Have you ever paused to wonder if the career path you're on is the one meant for you? It’s common to fall into the trap of what your career path should look like, but I am here to share some hot takes on what you should consider when taking the next step in your customer success career.

I am going to explore the different career paths available in (and out) of customer success and the importance of aligning your professional journey with your personal strengths and goals.

So whether you are considering customer success as...

Just found out you need to deliver a Customer Success Interview Presentation for the role you've applied for? You might find me weird, but I think that's pretty exciting! And in this episode, I am going to help you understand what it is and call out the biggest gotchas I see my clients make so that you can avoid those things.

I'll explore the various types of interview presentations and the grading criteria behind these – meaning what hiring teams are assessing you on, what you could lose points for without even realizing, what you could gain points fo...

Networking is dead. At least, that's what many thought leaders on the internet have led you to believe. In this episode, I'll help you figure out if networking is the right strategy for your job search.

I won't just be sharing my personal take on why networking remains a crucial element in finding a Customer Success role; I'll also dive into one of my favorite tools—data. I’m covering how I define networking and share insights from data I've gathered from hundreds of clients on the successes of networking. Plus, I'll reveal the four key reasons why...

Feeling like your resume is just disappearing into the void with no response? It's time for a change, and this episode is your first step away from relying on AI and towards creating a resume that will actually land you those customer success job interviews.

In this episode, our focus is on making every single bullet point on your resume shine, setting you apart as the perfect fit for your dream Customer Success role. I’m covering the basics of resume writing that many of you get wrong. And with that, I am going to break down th...

Have you ever aimed for a promotion, confident it was yours, only to see it go to someone else? If you have been relying on your performance to get you that promotion, I have a kicker for you. It’s not the top performers who get promoted.

In this episode, I’ll tell you exactly what you need to do to get that promotion you're chasing. I’ll also share how making an impact both internally and externally is the real MVP in the eyes of the powers that be.

So, if you are in line f...

Have you ever found yourself in another Customer Success job interview, only to realize you're struggling to make it past this crucial stage? If you're wondering how to sharpen your interview skills and confidently advance to the next round, this episode is for you.

In this episode, I’m exploring the world of Customer Success job interviews and how to excel in them. I’ll also discuss the importance of telling compelling interview stories and give you practical tips for crafting and delivering them effectively.

If you're gearing up to nail your next interview, this epis...